Handling difficult clients
Available from: 13/12/2024
This webinar will focus on how to handle difficult clients and is suitable for lawyers and support staff within law firms.
Topics covered include:
- How to be assertive but not aggressive
- Assertiveness self-assessment questionnaire
- Detecting bullies
- Techniques for dealing with angry clients
- Reading body language
- Action planning
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Contact us directly to book using
your pre-paid bundle credit.
