How It Works

Here are some frequently asked questions:

• How do I book a webinar?

  You can book any webinar online or you can simply phone or email us to place your order.

• How do I pay?

  If you book online, you can choose to either pay straight away by credit card or you can request an invoice. You will receive your invoice as a PDF file by email within three working days.

  If you book over the phone, we can take card payment straight away, or you can ask us to email an invoice to you. The invoice has a Pay Online button if you later decide to pay by card or you can make payment by bank transfer or cheque.

• What are your payment terms?

  For member firms, payment must be made within 30 days. For others, payment must be made prior to receiving the webinar.

• Can I get a VAT receipt if I paid by card?

  Yes, just email us to request this.

• How soon after booking will I receive the webinar?

  If you have booked a pre-recorded webinar, you will receive the link to view the webinar within 24 hours of booking. If you have booked for a future webinar, you will receive the link to view the webinar within 24 hours of the date of recording.

  If you have ordered a pre-recorded webinar on CD, this will be sent to you by Royal Mail within three days. If you have ordered a future webinar, this will be sent to you by Royal Mail within three days from the date it is recorded.

• How do I watch a webinar?

  You can watch the webinar via any device: a laptop, smart phone or tablet. When you click on the link, the webinar will automatically start playing.

• Do I need any software or equipment?

  For the best quality, we recommend that you download Adobe Connect. The first time you play our webinars, you will be automatically prompted to download this.

• Do I need an internet connection to watch the webinar?

  Yes.

• Can I listen to the audio only, like a podcast?

  Yes – an MP3 file is available on request.

• Can I watch it again or show it to colleagues?

  Yes. The cost of our webinars is per firm not per user, making our webinars particularly cost-effective.

• Are your webinars broadcast live or pre-recorded?

  All our webinars are pre-recorded to ensure sound quality and no technical glitches.

• Can I ask questions?

  If you are booking a webinar in advance of its recording date, you are welcome to send us any specific questions on the topic and we will forward these to the presenter. If you are buying a pre-recorded webinar and have a question after watching, we will send this on to the presenter, who will do their best to respond to you.

• Are your webinars all up-to-date?

  Yes. We publish the date of recording on all our webinars, and we never sell material that is more than 12 months old. Beware training providers who don’t do this.

• Can I claim CPD for watching your webinars?

  Yes, watching a webinar relevant to your learning needs will help meet the SRA and CILEx Regulation’s rules on continuing competence and can be included on your development record.

  For costs lawyers relevant webinars will count as one hour of CPD with the Costs Lawyers Standards Board.