National law firm TLT has rolled out SOS Connect from (SOS) for accounting and practice management. The firm intends to maximise the use of new features and provide input to SOS’s ongoing software development programme to support continuous improvement and greater efficiency throughout the firm.
TLT is an award-winning commercial law firm which delivers legal services in a fresh and innovative way. Highly commended for its client service by the Financial Times, it is recognised as an “energetic and ambitious firm” and admired for its “open-minded entrepreneurial culture”. TLT employs approximately 700 staff in offices in Bristol, London and Piraeus.
Growing both organically and through mergers and acquisitions, TLT has used SOS Connect’s predecessor for practice management and financial accounting for over 15 years and wanted to ensure that its systems were as efficient and as effective as possible for the benefit of its staff and clients.
Matthew Surman, programme manager at TLT who headed up the project to roll out the software and implement SOS Connect, explained: “SOS has served us well over the years and we were keen to take advantage of SOS Connect’s modern user interface as well as improved features, such as time recording and workflow to achieve considerable efficiencies.”
The project to upgrade the system started at the end of 2010. SOS assisted TLT by customising screen views to emulate the most familiar look and feel for users, while adding new functionality, as a way of minimising training time and costs. The SOS Connect roll-out to staff across the three offices was completed between May and October last year for client and matter creation, time recording, disbursements and accounting.
“We quickly appreciated the advances in time recording,” said Matthew Surman. “SOS Connect’s flexibility will enable us to adapt to change more readily. The system will help us respond to evolving market and client demands and provide greater business agility for grasping new opportunities.”
TLT is committed to maintain the software and take advantage of new features. “SOS has been very supportive throughout the project to ensure we achieved tangible improvements.”
David McNamara, managing director of SOS, said: “We have partnered with TLT since it was a customer with 20 SOS licences and witnessed its transformation into the award-winning, law firm it is today. SOS is obviously delighted to be working with TLT more closely than ever to support its goal of continuous improvement.”
