Tag Results
SRA “forced” to require firms to tell existing clients about new rights to complain
Friday, 10 September 2010The Solicitors Regulation Authority has been forced “under duress” to approve a rule change under which solicitors will have to inform existing clients of their right to complain to the Legal Ombudsman, despite efforts to persuade the Legal Services Board to change its position.
Tags: Legal Ombudsman, Legal Ombudsman, Legal Services Board, Solicitors Code of Conduct, Solicitors Regulation Authority
Posted in Client care, Legal Ombudsman, News, Solicitors
Should I be a police informant?
Thursday, 15 April 2010This week’s SRA Question of Ethics looks at what you should do if a client leaves you with an item which you think would be relevant to a police investigation. Should you had it over to the police?
Tags: Solicitors Code of Conduct
Posted in Latest news, Question of ethics
Blog
The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
Reports
Associates
