Tag Results
Government consumer strategy calls for openness on complaints and other data
Friday, 15 April 2011The government has strongly supported the publication of complaints and other data as a way for consumers to hold businesses to account, in a move likely to put further pressure on the Legal Ombudsman to name law firms that are subject to complaints.
Tags: Legal Ombudsman, price comparison, publishing complaints
Posted in Legal Ombudsman, News
Panel to launch "annual health check" on success of legal services reforms
Monday, 11 April 2011A groundbreaking assessment of the progress in delivering the legal services reforms from a consumer perspective is the centrepiece of the Legal Services Consumer Panel’s plan for the forthcoming year, delegates at today’s Legal Futures Conference will hear. The idea of a “single regulatory badge” will also be floated, along with good practice standards for legal comparison websites
Tags: consumer interest, Legal Services Board, Legal Services Consumer Panel, price comparison, reserved legal activities
Posted in Consumer panel, News
Choices, choices
Tuesday, 5 April 2011For those firms that have decided they need to do something to meet head on the challenges of alternative business structures and the rest, but are a bit hazy on exactly what that something should be, there are no shortage of options.
Tags: ABS, Alternative business structures, price comparison, QualitySolicitors
Posted in Blog
Exclusive: consumer panel puts plans for comparison website standards on ice
Tuesday, 5 October 2010The Legal Services Consumer Panel has had to put on ice plans to develop best practice standards for legal comparison websites, Legal Futures has learned. The work formed part of the panel’s 2010-11 workplan, published in March, but has been shelved because the panel has since been asked by the Legal Services Board to investigate will-writing regulation.
Tags: Legal Services Consumer Panel, price comparison
Posted in Consumer panel, Marketing & PR, News
Who cares what the public thinks?
Monday, 4 October 2010With the growth in lawyer rating and comparison websites, Legal Futures Associate Jamie Claret asks why law firms are not more concerned about protecting their online reputation. Just because lawyers do not take such sites seriously does not mean the public treats them the same.
Tags: online reputation, price comparison
Posted in Blog
Weekly round-up: aptitude tests, Susskind, firms squeezed and overblown reputations
Friday, 17 September 2010This week’s round-up of other relevant news and comment on the web takes in reaction to our story on an aptitude test for LPC students, Professor Richard Susskind’s thoughts ahead of an updated version of his book coming out, fears of big financial pressures on law firms, a survey that shows solicitors think too much of their own reputation, and much more.
Tags: LDP, legal practice course, marketing, outsourcing, price comparison, Solicitors Regulation Authority
Posted in Further reading, News
Weekly round-up: LDPs, complaints, PII, "heir hunters" and lawyer services v legal services
Thursday, 2 September 2010There is a lot to cram into this week’s round-up of other regulation and Legal Services Act stories on the web. First of all, we should direct you to Legal Futures Editor Neil Rose’s Guardian blog that just being part of the high street network should not be enough to protect law firms – access to justice cannot be judged purely by quantity.
Tags: headline pricing, high street firms, LDP, legal disciplinary practice, Legal Ombudsman, price comparison, professional indemnity insurance, reserved legal activities
Posted in News
Index to measure success of legal reforms
Tuesday, 30 March 2010A ‘Consumer Welfare Index’ that will measure the effectiveness of the legal services reforms is to be developed by the Legal Services Consumer Panel, it announced today (30 March). The panel will also look to help price comparison websites operate properly in the legal market.
Tags: Legal Services Consumer Panel, price comparison, referral fees
Posted in Consumer panel, Latest news, Legal Services Act
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
Reports
Associates
