Tag Results
Moneypenny launches live chat visualiser tool
Wednesday, 26 February 2020The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website.
Tags: Moneypenny
Posted in associate news
Please don’t leave a message after the tone
Friday, 14 February 2020Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution.
Tags: Moneypenny
Posted in associate news
Moneypenny urges firms to celebrate front-of-house heroes
Monday, 20 January 2020The Corporate Receptionist of the Year (CROTY) Award is back for its second year, and Moneypenny is sponsoring and joining the judging panel.
Tags: Moneypenny
Posted in associate news
A website without live chat is like a shop without an assistant
Wednesday, 15 January 2020Law firms up and down the country are benefiting from Moneypenny’s free webinar designed to promote the perks of live chat within the legal sector.
Tags: Moneypenny
Posted in associate news
The six crimes of modern-day call handling
Monday, 13 January 2020Six common ‘crimes of modern day call handling’ are blighting UK law firms and hampering their growth, reputation and profitability, according to Claire Smith from Moneypenny, which handles over 2 million calls and chats annually for more than 950 legal practices across the UK, including 65 of the Top 200.
Tags: Moneypenny
Posted in associate news
Law firms alerted to live chat following christmas
Wednesday, 4 December 2019Moneypenny, the UK’s leading provider of live chat services to the legal sector, is alerting firms to a spike in activity in the week following Christmas.
Tags: Moneypenny
Posted in associate news
Moneypenny creates dedicated legal live chat team
Tuesday, 5 November 2019Moneypenny, the world’s leading provider of outsourced communications, has created a dedicated legal live chat team to meet rising demand among the UK’s legal profession.
Tags: Moneypenny
Posted in associate news
Delivering client care with a wow
Monday, 4 November 2019Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage has long been normal practice for law firms – so why have they been reticent to outsource aspects of customer service until now? And how can firms be sure to make sure it’s on brand when they do?
Tags: Moneypenny
Posted in associate news
Moneypenny hosting webinar on the benefits of Live Chat
Wednesday, 4 September 2019The UK’s leading outsourced communications provider to the legal sector, Moneypenny, is hosting a webinar educating on the benefits of live chat for law firms. The free session will provide law firms of all sizes with insight into how they can enhance the client journey and improve lead handling processes.
Tags: Moneypenny
Posted in associate news
Law firms urged to prepare for busiest day of the year
Wednesday, 21 August 2019Leading outsourced communications provider, Moneypenny, is urging law firms to prepare for what is predicted to be the busiest day of the year for inbound enquiries.
Tags: Moneypenny
Posted in associate news
Blog
Succession (Season 5) – Santa looks to the future
It’s time for the annual Christmas blog from Nigel Wallis, consultant at Legal Futures Associate O’Connors Legal Services.
The COLP and management 12 days of Christmas checklist
Leading up to Christmas this year, it might be a quieter time to reflect on trends, issues and regulation, and how they might impact your firm.
The next wave of AI: what’s really coming in 2025
The most exciting battle in artificial intelligence isn’t unfolding in corporate labs; it’s happening in the open-source community.
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