Tag Results
Have you got a quick minute – maintaining wellbeing in a world of interruption
Monday, 10 May 2021From constant e-mails and phone calls to colleagues asking questions and requesting spontaneous ‘quick catch ups’, it sometimes seems like the single most prominent part of work is interruption. Add a pandemic into the mix and new interruptions brought about by remote working – such as Zoom meetings, deliveries and dogs barking – and it can quickly feel like you’re fighting a losing battle.
Tags: Moneypenny
Posted in associate news
Six business benefits of live chat after a year that changed everything
Monday, 26 April 20212020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return.
Tags: Moneypenny
Posted in associate news
Accelerating legal business growth with Moneypenny and LeadersinLegal
Friday, 16 April 2021Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth.
Tags: Moneypenny
Posted in associate news
Law firms urged to prepare for post-lockdown demand
Tuesday, 16 March 2021As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny.
Tags: Moneypenny
Posted in associate news
Innovative problem solving helps Askews improve client care
Tuesday, 16 February 2021The stamp duty holiday has created a welcome boom for conveyancing teams and a glut of enquiries from buyers keen to take advantage of the savings. In such a highly competitive field of law, providing quotes quickly and handling enquiries efficiently is a point of potential advantage – but it’s not without its challenges.
Tags: Moneypenny
Posted in associate news
Legal firms among the best performers in call waiting time survey
Friday, 12 February 2021Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6% of survey respondents feel legal firms have poor call handling times – compared with utility companies (33%) doctors (27%), banks (25%) and phone companies (21%). The best performing businesses of all were estate and letting agents at 5%.
Tags: Moneypenny
Posted in associate news
How to help legal staff beat the winter blues
Monday, 25 January 2021The winter months post-Christmas are always difficult for staff as energy levels often dip, but with the ongoing pandemic restricting access to friends, family and leisure activities, it’s even more important to help legal staff combat the winter blues.
Tags: Moneypenny
Posted in associate news
Moneypenny launches outbound calling service for law firms
Wednesday, 20 January 2021Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads.
Tags: Moneypenny
Posted in associate news
Poor marketing returns? Here’s where you’re going wrong
Tuesday, 29 September 2020During uncertain times law firms must be sure that every single marketing activity is driving lead generation, supporting client engagement and protecting brand reputation.
Tags: Moneypenny
Posted in Blog
Time-poor legal firms too busy for new business
Friday, 28 August 2020Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report.
Tags: Moneypenny
Posted in associate news