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To mark World Mental Health day (10 October 2021) Joanna Swash Group CEO at global  outsourced communications provider, Moneypenny – which supports more than 1,000 legal firms across the UK –  shares tips for minimising interruptions during the working day. 

As conveyancers juggle bigger caseloads than ever before, the volume of inbound communications have hit an all time high. Alongside chaser calls from clients requesting an update on their sale or purchase, are those from new clients struggling to complete… Read More

The number of exchanges between clients and conveyancing solicitors spiked last month as the rush to meet the stamp duty holiday increased communications pressures on the industry.

If you’re not suffering from fear of missing out (FOMO) when it comes to lead generation on your website – then you probably should be. As one of the easiest ways to show you are still ‘open for business’, websites have to be more than just shop windows and are used by the brightest and best legal marketers to generate leads as well as provide information and support sales and customer service activities.

A study of top London organisations – including a number of leading lawyers – has revealed almost half (47%) of firms expect call volumes to increase over the next few months – yet many struggled to manage their switchboard calls or prioritise customer service during the pandemic.