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ESG strategies have risen to the top of the agenda for organisations across the world and the conversation around sustainability has never been louder.   Consequently, legal firms need to be mindful about who their suppliers and partners are and if they share a sustainable mindset.

The rising cost of living is making the phones ring for financial services businesses across the UK – as worried consumers seek more help and reassurance, according to data from leading outsourced communications company Moneypenny.

Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor lawyers, improve clients’ call experience and support new hybrid-work behaviours.

As the Prime Minister’s Plan B is rolled-out to tackle the Omicron variant – businesses should be prepared for the impact on their communications’ infrastructure. Here, Bernadette Bennett, Head of the Legal Sector at leading outsourced communications provider Moneypenny highlights the importance of making communication with customers, prospects and suppliers as easy as possible as another Covid-Christmas approaches.