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Figures from leading outsourced communications provider Moneypenny, which manages telephone calls and live chats for more than 1000 UK legal firms, reveals almost a quarter of all calls to legal firms are now new enquiries.

Moneypenny, a leading provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation.

With almost two fifths of UK home buyers losing out on property due to mortgage delays and a country-wide remortgage rush putting even greater pressures on conveyancers, brokers and lenders – the industry needs to be ready for a deluge of calls from concerned customers chasing progress.

Holiday season always presents difficulties for resource planning as solicitors, administrators and front of house staff take annual leave. But against the backdrop of severe delays to most of the country’s domestic and international travel infrastructure, this summer may prove more challenging than normal.

Celebrating Queen Elizabeth II’s 70 years on the throne is set to offer a very welcome and extended bank holiday weekend – but the holiday-feeling could derail the client experience if your legal firm is not prepared, says Bernadette Bennett, head of the legal sector at leading outsourced communications provider Moneypenny.