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It’s been a rollercoaster of a year – political turmoil, the cost-of-living crisis, unprecedented recruitment challenges, the list goes on. Employees across the legal industry are understandably feeling stressed and overwhelmed. Your workforce doesn’t just deserve a break, they need one.

Here, Bernadette Bennett from leading outsourced communications provider Moneypenny and Peter Finkill-Coombs from Lawshare, a free referral scheme and support network for lawyers from JMW Solicitors, discuss the importance of recommendations and referrals and why partnered working is so effective in modern legal business.

Figures from leading outsourced communications provider Moneypenny, which manages telephone calls and live chats for more than 1000 UK legal firms, reveals almost a quarter of all calls to legal firms are now new enquiries.

Moneypenny, a leading provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation.

With almost two fifths of UK home buyers losing out on property due to mortgage delays and a country-wide remortgage rush putting even greater pressures on conveyancers, brokers and lenders – the industry needs to be ready for a deluge of calls from concerned customers chasing progress.