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Leading outsourced communications provider, Moneypenny, has partnered with customer experience specialists, insight6. The partnership will see the organisations collaborate to offer businesses advanced, consultancy-led analysis of their customer experience (CX) – as well as help make the link between CX and commercial growth.

Leading outsourced communications provider Moneypenny has launched a new Insolvency Support Line product to help busy practitioners concentrate on insolvency proceedings, rather than answering hundreds of calls from worried suppliers and customers.

Here, Bernadette Bennett, head of legal sector from Moneypenny shares her tips for making 2023 the year for delivering brilliant client care all-year-round, without getting stung by seasonal spikes or the impact of unexpected political and economic changes.

It’s been a rollercoaster of a year – political turmoil, the cost-of-living crisis, unprecedented recruitment challenges, the list goes on. Employees across the legal industry are understandably feeling stressed and overwhelmed. Your workforce doesn’t just deserve a break, they need one.

Here, Bernadette Bennett from leading outsourced communications provider Moneypenny and Peter Finkill-Coombs from Lawshare, a free referral scheme and support network for lawyers from JMW Solicitors, discuss the importance of recommendations and referrals and why partnered working is so effective in modern legal business.