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Moneypenny, the world’s leading outsourced communications provider for the legal sector, has appointed a new Head of IT Services. With a wealth of experience, Mel Carlen is passionate about process, IT and data governance.

Moneypenny, the world’s leading provider of outsourced communications, has strengthened its legal account management team with the appointment of New Business Manager, Rob Lawson.

One in 10 calls a law firm receives is a new business enquiry, according to new data by Moneypenny, and says this new business could be lost if the call is not captured at this crucial stage.

Are you feeling the effects of being back at work yet? Holidays are over for most and we are instead daydreaming of the summer gone… I can still smell sun tan lotion. But the autumn is now upon us. And with it, the subconscious knowledge that a busy period is around the corner. This is the watershed moment in our working year that occurs in September: when the holidays are over and everyone gears up for the return to work rested, refreshed, with a ‘must do’ attitude.

Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales.