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When I’m out meeting new firms, writes John Thomas of LawNet, all too often when I ask managing partners about the cost of their PII, they do not know. Not many can tell me to the nearest £10,000 and some have no idea at all, having devolved responsibility to the ‘insurance partner’. But is this acceptable in a world of change and challenge, and constant pressure on costs?

Allan Carton of Inpractice UK argues that achieving Lexcel and CQS are essential but can only take you so far. Adopting the Investors in People philosophy will add genuine competitive advantage.