Tag Results
LeO plans for more complaints against solicitors in wake of legal aid cuts
Tuesday, 11 October 2011The Legal Ombudsman service is planning for more complaints because of concerns that the legal aid cuts will drive down standards among solicitors, its chief executive has revealed. He said: “It might be prudent to plan for more complaints about lawyers and legal services rather than less.”
Tags: legal aid, Legal Ombudsman, LeO
Posted in Legal Ombudsman, News
Exclusive: Legal Ombudsman bids to handle complaints about will-writers
Friday, 7 October 2011The Legal Ombudsman is to float the idea of extending its jurisdiction so as to handle complaints against will-writers, in a bid to ease the problems faced by consumers who think they are regulated, Legal Futures can report.
Tags: Institute of Professional Will-writers, Legal Ombudsman, LeO, will-writing
Posted in Legal Ombudsman, News
Ombudsman steps up pressure on LSB to sort out reserved legal activities
Tuesday, 2 August 2011The Legal Ombudsman is stepping up pressure on the Legal Services Board to sort out the current regulatory regime by commissioning research that will look at consumer confusion caused by reserved and unreserved legal activities and how it could be exacerbated by alternative business structures.
Tags: Legal Ombudsman, Legal Services Board, LeO, reserved legal activities
Posted in Legal Ombudsman, Legal Services Board
LeO says confusion over unregulated providers leaves consumers unprotected
Monday, 18 July 2011The confused system of regulation for legal services risks leaving consumers without protection when things go wrong, especially with unregulated businesses “masquerading as traditional law firms, branded with more legal wigs and gowns than you can shake a quill pen at”, the Legal Ombudsman has warned.
Tags: Legal Ombudsman, LeO, reserved legal activities
Posted in Legal Ombudsman, News, Regulation
LeO: regulation struggling to keep up with online legal services and other innovations
Wednesday, 29 June 2011The overlap between regulated and unregulated legal services is causing consumer confusion, with online services emerging as a particular problem, the Legal Ombudsman (LeO) has warned. LeO said it needs more clarity about the limits of its jurisdiction as the market is already changing and innovating.
Tags: Legal Ombudsman, Legal Services Board, LeO, Online Legal Services, reserved legal activities
Posted in Legal Ombudsman, News, Regulation
BSB: legal aid cuts driving more litigants-in-person and gripes over opposing barristers
Tuesday, 21 June 2011Complaints against barristers by litigants-in-person forced by legal aid cuts to represent themselves are rising fast, according to the Bar Standards Board. Many result from a misunderstanding of the role of opposition barristers. The Justice Bill, containing more cuts, should be published today.
Tags: bar standards board, complaints, legal aid, Legal Ombudsman, LeO
Posted in Barristers, Legal Ombudsman, News
Poor communication tops consumer complaints as LeO reports on first six months
Friday, 17 June 2011Poor communication between lawyers and their clients was “writ large” as a theme running throughout cases brought to the Legal Ombudsman (LeO) in its first six months, the chief ombudsman has reported. It launched nearly 4,000 investigations by the end of March, from more than 38,000 calls.
Tags: complaints, complaints-handling, Legal Complaints Service, Legal Ombudsman, LeO
Posted in Legal Ombudsman, News
News in brief: solicitors, barristers and referrers link up, conveyancing boost and more
Friday, 6 May 2011This week’s news in brief includes details of London law firm EDC Lord & Co, barristers’ chambers 6 Pump Court and referral agency Contact Law launching an online fixed-fee legal advice scheme, ClickLaw24.com.
Tags: ABS, Alternative business structures, Bar Council, conveyancing quality scheme, CQS, Law Society, Legal Ombudsman, LeO, Online Legal Services, outcomes-focused regulation, Solicitors Regulation Authority
Posted in Legal Ombudsman, Market monitor, News, News In Brief
News in brief: honest feedback for LeO, law firm finances, LPO survey and much more
Tuesday, 19 April 2011Our regular round-up of snippets of news that you need to know takes in the Legal Ombudsman, conveyancing, financial difficulties for law firms, a shortfall of LPC graduates, the first divorce app, new members for LawNet, an LPO survey, the new Law Society deputy vice-president, and Expert Answers’ affiliate programme.
Tags: conveyancing, Legal Ombudsman, legal practice course, legal process outsourcing, LeO, LPO, Technology
Posted in Finance, Legal Ombudsman, News, News In Brief, Outsourcing
Publish and be damned?
Friday, 1 April 2011My latest blog on how slowly decisions are made in our new regulatory regime and how figures about the number of complaints against financial institutions put the debate over publishing law firms’ complaints records into a stark context, while it is time to bid farewell for good to the Legal Complaints Service.
Tags: Financial Services Authority, Law Society, Legal Complaints Service, Legal Ombudsman, LeO
Posted in Blog
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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