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It has taken around five years to reach the point of publishing the names of firms against whom complaints are made. A process begun by the Legal Complaints Service and then handed on, with some relief, to the Legal Ombudsman, it has caused much huffing, puffing and argument. My initial reaction was how underwhelming the information actually was (which, in fairness, Chief Ombudsman Adam Sampson had previously flagged up to me was likely to be the case). What conclusion can anyone draw about the many law firms on the list about which one complaint had reached an ombudsman decision but then no remedy ordered, meaning they had in fact dealt with the matter properly?

Claims management companies (CMCs) face the prospect of having to provide financial compensation to unhappy customers after the government announced today that they are to come within the remit of the Legal Ombudsman.

Hundreds of law firms have been sent details of the complaints information that the Legal Ombudsman is set to publish about them, Legal Futures has learned. However, it is still not clear when it will actually be published, after the July target was missed.

Frontline legal regulators have failed to involve consumers when designing their policies and must in future target resources on improving “bad pricing practices”, according to the Legal Services Consumer Panel.

The Chief Legal Ombudsman today warned of the risk of a payment protection insurance-type scandal engulfing the legal profession after collecting evidence of clients being sold complex and confusing legal products that they often struggled to understand.