Tag Results
Ombudsman warns of mis-selling risk around family law services
Thursday, 28 February 2013Innovation in family law services is working for consumers but could in time lead to mis-selling and hidden costs as complex financing and legal services structures emerge, the Legal Ombudsman has warned.
Tags: ABS, Alternative business structures, family law, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
LSB and consumer panel back OFT call for simpler legal regulation
Monday, 21 January 2013The Legal Services Board and Legal Services Consumer Panel have thrown their weight behind Friday’s Office of Fair Trading report that urged continuing simplification of the regulatory regime for lawyers, particularly around complaints.
Tags: Legal Ombudsman, Legal Services Board, Legal Services Consumer Panel, LeO, Office of Fair Trading
Posted in Consumer panel, Latest news, Legal Ombudsman, Legal Services Board
Speed up ABS process and simplify complaints process further, says OFT report
Friday, 18 January 2013Regulators need to speed up their processes for approving alternative business structures, the Office of Fair Trading said today. It also called for further simplification of the complaints system, recommended actions to increase the number of available pupillages and gave cautious support for the move away from title-based regulation.
Tags: activity based regulation, Council for Licensed Conveyancers, Legal Ombudsman, LeO, pupillage, Solicitors Regulation Authority
Posted in Alternative business structures, Barristers, Latest news, Legal Ombudsman, Legal Services Board, Other lawyers, Solicitors
Government seeks to overturn Lords vote bringing bailiffs within LeO's remit
Monday, 7 January 2013The government is to try and overturn a House of Lords vote that the Legal Ombudsman’s (LeO) jurisdiction should extend to bailiffs – although the ombudsman himself has said he is open to the idea. Shortly before Christmas, peers voted 233 to 191 in favour of an amendment to the Crime and Courts Bill.
Tags: bailiffs, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
Lawyers happier with LeO than complainants but malcontents on both sides see bias
Wednesday, 19 December 2012Lawyers are a little happier with the service provided by the Legal Ombudsman (LeO) than complainants, new research has revealed. It also showed that just 27% of consumers were told about LeO by their lawyer, despite the mandatory signposting requirements.
Tags: Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
Ombudsman warns of dangers of ABS conveyancing factories putting volume over service
Tuesday, 11 December 2012Alternative business structures will create “conveyancing factories” that exert a downward pressure on prices and could lead to an upsurge in complaints because of a focus on volume over service, the Legal Ombudsman has warned.
Tags: ABS, Alternative business structures, conveyancing, conveyancing quality scheme, Legal Ombudsman, LeO, licensed conveyancers
Posted in Alternative business structures, Latest news, Legal Ombudsman
Lawyers face £1.4m bill after government confirms end to ‘free’ ombudsman cases
Wednesday, 21 November 2012Thousands of law firms are set to contribute £1.4m to the Legal Ombudsman after the government confirmed that they will no longer be eligible for two ‘free’ complaints every year. Meanwhile, LeO has not ruled out entertaining complaints by third parties, such as against the opposing party’s lawyer.
Tags: complaints, Legal Ombudsman, LeO
Posted in Barristers, Latest news, Legal Executives, Legal Ombudsman, Other lawyers, Solicitors
Exclusive: ombudsman decides against allowing third parties to complain about lawyers
Thursday, 8 November 2012The Legal Ombudsman will not allow third parties to bring complaints against lawyers for the time being, Legal Futures has learned. However, it will in future accept complaints from prospective clients, while the limit for compensation will rise from £30,000 to £50,000
Tags: bar standards board, complaints, Council for Licensed Conveyancers, Law Society, Legal Ombudsman, LeO, Office for Legal Complaints, Solicitors Regulation Authority
Posted in Latest news, Legal Ombudsman
Extending LeO’s jurisdiction to claims managers may make things worse, Law Society warns
Friday, 28 September 2012The problems claims management companies cause consumers will not be solved by giving the Legal Ombudsman jurisdiction over them – and may even be exacerbated, the Law Society has warned.
Tags: claims management companies, Law Society, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
News in brief: SRA launches Hillsborough probe, two more ABSs, PC renewal timetable and more
Friday, 21 September 2012Our latest round-up of news you need to know includes the SRA launching an investigation into the conduct of solicitors after the Hillsborough disaster, the latest ABS licences, PC renewal details, and a bid to ensure high standards of complaints handling among conveyancers.
Tags: ABS, conveyancing, Legal Ombudsman, LeO, practising certificate, price comparison, professional indemnity insurance, Solicitors Regulation Authority
Posted in Alternative business structures, Latest news, News In Brief, Solicitors