Tag Results
LeO ‘cost per complaint’ too high, benchmarking survey finds
Monday, 25 November 2013The Legal Ombudsman compares well with similar schemes on case resolution speeds, client satisfaction and perceptions of fairness, but many complainants reject its findings and its cost per complaint is high, according to a study.
Tags: Legal Ombudsman, Legal Services Board, Legal Services Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman
Solicitors and consumers split over widening ombudsman’s remit to unregulated providers
Wednesday, 2 October 2013Solicitors and consumer representatives have come out on opposite sides of the Legal Ombudsman’s proposal to extend its remit to the estimated 130,000 unregulated legal services providers operating in England and Wales.
Tags: Law Society, Legal Ombudsman, Legal Serivces Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman, Solicitors
Legal Ombudsman to work on allowing complaints from non-clients
Tuesday, 24 September 2013The Legal Ombudsman is to begin work on what types of complaints it should accept from non-clients amid reports of lawyers harassing third parties over alleged debts, violating their privacy and doling out abusive treatment in court.
Tags: Legal Ombudsman, Legal Services Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman
Grant: primary legislation needed to transfer CMC complaints to Legal Ombudsman
Friday, 6 September 2013Primary legislation will be required to bring complaints against claims management companies within the remit of the Legal Ombudsman, the government has admitted for the first time.
Tags: claims management companies, claims management regulator, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
Solicitor found in contempt following Legal Ombudsman enforcement action
Wednesday, 14 August 2013A Birmingham solicitor has become only the fourth lawyer to be found in contempt of court as a result of legal action taken by the Legal Ombudsman. He was also hit with a fine of £5,000 plus costs, after holding on to important files and failing to update his clients.
Tags: Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
LeO bids to open doors to clients of unregulated legal services providers
Tuesday, 30 July 2013The Legal Ombudsman (LeO) has today begun a debate over whether its remit should be widened to capture complaints against the 130,000 unregulated providers who deliver legal services. It has also raised the prospect of becoming the complaints body for a wide range of professionals.
Tags: Legal Ombudsman, Legal Services Act, Legal Services Board, LeO, reserved legal activities
Posted in Latest news, Legal Ombudsman
Legal Services Board “fears legal challenge” over Legal Ombudsman compromise
Friday, 26 July 2013The Legal Services Board fears a successful legal challenge should it accept the compromise aimed at resolving the impasse over moving the handling of complaints about claims management companies to the Legal Ombudsman, Legal Futures has learned.
Tags: claims management companies, claims management regulator, Legal Ombudsman, Legal Services Act, Legal Services Board, LeO
Posted in Latest news, Legal Ombudsman, Legal Services Board
Revealed: Legal Ombudsman puts 10% of staff at risk of redundancy
Thursday, 25 July 2013The Legal Ombudsman has put around 10% of its staff at risk of redundancy as it undertakes a restructuring brought about by receiving fewer complaints than expected. It has been exacerbated by difficulties in transferring over the handling of complaints about CMCs.
Tags: claims management companies, CMC, Legal Ombudsman, Legal Services Board, LeO, personal injury
Posted in Latest news, Legal Ombudsman, Legal Services Board
Consumers “still see lawyers as too expensive”, says research
Monday, 17 June 2013Close to half of consumers of legal services are not satisfied with the value for money they received, with probate providing the least satisfaction and will writing the most, according to research. Just 57% considered they received value for money on average.
Tags: Legal Ombudsman, Legal Services Consumer Panel, LeO
Posted in Client care, Consumer panel, Latest news
LeO: blame Law Society and consumer groups for end of ‘free complaints’ system
Monday, 4 March 2013The Law Society and consumer groups are to blame for the Legal Ombudsman dropping its ‘two free complaints a year’ offer, the chief ombudsman has explained. Meanwhile, allowing complaints from people who are not clients will not be an extra burden on the profession, he pledged.
Tags: Law Society, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
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The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
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