Tag Results
Division of claims complaints costs unfair, says First4Lawyers
Monday, 9 June 2014The Ministry of Justice proposals on how the Legal Ombudsman’s costs for handling complaints against claims management companies are recovered disproportionally penalises those working in personal injury, a leading marketing collective has argued.
Tags: claims management companies, CMC, Legal Ombudsman, LeO, personal injury
Posted in Latest news, Legal Ombudsman
Increasing number of clients “can’t be bothered to complain” about their lawyer
Thursday, 29 May 2014Public awareness of the Legal Ombudsman is continuing to fall, while the number of dissatisfied clients who do not bother to complain is increasing, a survey has found.
Tags: complaints, Legal Ombudsman, Legal Services Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman
LeO: make conveyancers answer to HMRC for stamp duty failings
Thursday, 8 May 2014The Legal Ombudsman (LeO) has suggested that conveyancers, rather than clients, should answer to HMRC when stamp duty payments fail to arrive.
Tags: complaints, conveyancing, HMRC, Legal Ombudsman, LeO, stamp duty, stamp duty land tax
Posted in Latest news, Legal Ombudsman, Other lawyers, Regulation, Solicitors
High Court overturns “unlawful” Legal Ombudsman decision to cut firm’s fees
Tuesday, 22 April 2014The High Court has struck down an “unlawful and irrational” Legal Ombudsman decision to reduce a law firm’s fee and compensate its client for distress and inconvenience.
Tags: Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
High Court quashes “irrational” LeO decision against barrister but upholds record SDT fine
Friday, 7 February 2014A High Court judge has overturned a Legal Ombudsman decision that a barrister had not earned his fee, but separately upheld a Solicitors Disciplinary Tribunal decision to hand out a record fine.
Tags: Legal Ombudsman, LeO, Solicitors Disciplinary Tribunal, Solicitors Regulation Authority
Posted in Latest news, Legal Ombudsman, Solicitors
Ombudsman gives lawyers economic incentive to improve complaints handling: increased profits
Thursday, 23 January 2014The Legal Ombudsman today appealed to solicitors’ bottom line to persuade them to take complaints more seriously, saying that law firms and other providers could increase their profits by up to 3% if they do.
Tags: Legal Ombudsman, LeO
Posted in Client care, Latest news, Legal Ombudsman
LeO fights off first JR as it warns over dangers of ‘no win, no fee’
Monday, 6 January 2014The Legal Ombudsman (LeO) has fought off the first judicial review to reach court, brought by a former solicitor unhappy that it had ordered his bill to be slashed. The case, involving a CFA, comes as LeO issues a report outlining problems caused by ‘no win, no fee’ deals.
Tags: CFA, Legal Ombudsman, LeO
Posted in Client care, Latest news, Legal Ombudsman
MPs endorse Green as next chair of Office for Legal Complaints
Friday, 13 December 2013Former policeman Steve Green today cleared the final hurdle to his appointment as the new chair of the Office for Legal Complaints – the body that oversees the Legal Ombudsman – after he was endorsed by MPs on the justice select committee.
Tags: Legal Ombudsman, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
MPs probe OLC chair-in-waiting, as CMC complaints impasse finally broken
Wednesday, 11 December 2013The Legal Ombudsman should swap the telephone for the internet as the main way it deals with the public and in doing so reflect the market it serves, according to the man likely to become chair of its oversight body, the Office for Legal Complaints.
Tags: claims management companies, Legal Ombudsman, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Board
LeO confronts challenges to its relevance and announces budget cuts
Tuesday, 3 December 2013The Legal Ombudsman is to attempt to build an early intervention capacity, including mediation and arbitration. Launching its 2014-17 draft strategy and budget, LeO also said it would seek to shave a further 5% off the cost of each case it handles.
Tags: Legal Ombudsman, Legal Services Board, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
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The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
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