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Frontline legal regulators have failed to involve consumers when designing their policies and must in future target resources on improving “bad pricing practices”, according to the Legal Services Consumer Panel.

Concerns over the standard of will-writing by solicitors are based on limited evidence and the Solicitors Regulation Authority should not have to prove its ability to regulate such work, the Law Society has claimed.

Our latest news round-up reports on big turnover and profit increases at Quindell, a High Court ruling on the absolute privilege of correspondence with a regulator, new equality rules for chambers and much more.

The alternative business structure landscape is finally stirring into life with a rash of eye-catching and some downright left-field players emerging into the light. Some are well predicted, with the Co-operative Group making the boldest play and seeking mass distribution through major customer centres around the country and up to 3,000 new staff. Others, like Eddie Stobart, underline how fluid the picture could be.

The current limit of compensation that the Legal Ombudsman can award complainants should increase five-fold to £150,000, the Legal Services Consumer Panel has recommended. It also called for abolition of the two ‘free’ complaints every firm/lawyer is allowed each year without incurring a case fee.