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The Solicitors Regulation Authority’s proposed indemnity insurance reforms have been attacked from all sides by the legal services consumer panel, the Law Society and the insurance industry itself.

Clients are paying law firms fixed fees in almost half of all transactions, while unbundling is becoming a significant feature of the market place, a survey for the Legal Services Consumer Panel has found.

The Legal Services Consumer Panel has conducted a ‘mystery shopping’ exercise to assess consumers’ experience of online self-help tools for a divorce. Meanwhile, work by the panel to open up data held by regulators to be used by legal comparison websites took a major step forward.

The Law Society found itself at loggerheads with the Legal Services Consumer Panel last week after the pair placed themselves on opposite sides of the debate over who should run the process of choosing the chairman and board of the Solicitors Regulation Authority.

Lawyers need to find new ways to differentiate themselves in an era when their professional titles will start to lose meaning for consumers, according to the chair of the Legal Services Consumer Panel.