Tag Results
SRA and BSB investigate virtual consumer network to improve engagement with public
Tuesday, 21 September 2010The Solicitors Regulation Authority and Bar Standards Board are in discussions about creating a joint online consumer network involving the general public, Legal Futures has learned. The move follows pressure from the Legal Services Consumer Panel for the frontline regulators to improve engagement with consumers
Tags: bar standards board, Legal Services Consumer Panel, Solicitors Regulation Authority
Posted in Barristers, Consumer panel, News, Solicitors
Guess who’s coming to dinner? LSB’s register of hospitality revealed
Friday, 10 September 2010A range of law firms and commercial interests have been wining and dining representatives of the Legal Services Board (LSB), according to information released to Legal Futures under the Freedom of Information Act.
Tags: ABS, Alternative business structures, Legal Services Board, Legal Services Consumer Panel
Posted in Consumer panel, Legal Services Board, News
To publish or not? LeO reopens debate on naming and shaming firms over complaints
Monday, 6 September 2010The controversial prospect of publishing law firms’ complaints records will be put firmly back on the agenda with a consultation by the Legal Ombudsman, Legal Futures can report.
Tags: complaints, Legal Ombudsman, Legal Services Consumer Panel
Posted in Barristers, Client care, Legal Executives, Legal Ombudsman, News, Other lawyers, Solicitors
Out of the shadows, part 3 – the Legal Services Consumer Panel
Wednesday, 1 September 2010The latest edition of my series looking at who’s who on the various bodies overseeing the legal profession takes us to the Legal Services Consumer Panel, the public face for which is chairwoman Baroness Dianne Hayter of Kentish Town – one of four members of the eight-person panel who are declared Labour supporters in the register of members’ interests that has just been published following a Freedom of Information Act request by Legal Futures.
Tags: Legal Services Consumer Panel
Posted in Blog, Consumer panel
Consumer panel: conveyancers should have more freedom to act for both buyer and seller
Thursday, 5 August 2010Conveyancers should be allowed to act for both seller and buyer far more regularly than is currently permitted, the Legal Services Consumer Panel has said. They should also be required to include non-optional costs in their upfront fees.
Tags: conveyancing, Legal Services Consumer Panel
Posted in Consumer panel, Solicitors
QC mark and Law Society panels under scrutiny for help they give consumers
Wednesday, 21 July 2010The role of the QC mark and various accreditation schemes, including Law Society panels, in helping the public identify quality legal services is to be tested, it has emerged, with the Legal Services Consumer Panel expressing scepticism over their value to consumers.
Tags: Law Society, Legal Services Board, Legal Services Consumer Panel
Posted in Consumer panel, Legal Services Board, News
Consumer panel gives green light to referral fees if there is greater transparency
Wednesday, 26 May 2010Referral fees should not be banned, but require greater disclosure and more stringent regulation, the Legal Services Consumer Panel has concluded. This could include conveyancing clients providing written consent to be referred and a ban on auctions for work.
Tags: Legal Services Consumer Panel, referral fees
Posted in Consumer panel, Latest news, Solicitors
Jackson assessor casts doubt on likelihood of referral fee ban
Wednesday, 28 April 2010One of Lord Justice Jackson’s own assessors – the Senior Costs Judge, Peter Hurst – has cast doubt on the judge’s recommendation that referral fees be abolished, it has emerged. The news comes ahead of two influential reports examining referral fees that are to be published next month.
Tags: Jackson report, Legal Services Consumer Panel, referral fees
Posted in Latest news, Marketing & PR, Solicitors
Rude awakening
Tuesday, 20 April 2010As chair of the new Legal Services Consumer Panel, Dr Dianne Hayter challenges the profession’s orthodoxy with strong views on how the legal landscape should develop. Neil Rose finds that she also uses a different kind of language.
Tags: Legal Services Consumer Panel
Posted in Consumer panel, Latest news
Are you competent?
Wednesday, 31 March 2010Competence testing is a delicate subject which legal regulators approach with considerable caution. It has been talked about – indeed, SRA chief executive Antony Townsend expressed his desire to move towards it when appointed in 2006 – but the fear with such schemes is that practitioners view them as a form of punishment, rather than being about professional development, maintaining high standards and reassuring the public.
Tags: competence testing, ILEX, Legal Services Consumer Panel, SRA
Posted in Blog