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A groundbreaking new law firm that handles personal injury claims for other practices on a white-label basis has launched in the north-east of England. Questus says it is the first dedicated outsourcing law firm of its type.

An innovative legal outsourcing business that uses former City solicitors to provide law firms and in-house departments with temporary support is set for a massive expansion, aiming to grow from 60 to 500 by the end of the year.

The fallout from the financial crisis as well as growing threats from the legal process outsourcing industry is making it even more difficult for legal practices to juggle client expectations and fee income, says Peter Collins. Many are looking to manage their own resources more effectively.

Our regular news in brief round-up reveals that Jonathan Gulliford, one of the architects of Co-operative Legal Services, is leaving the company this week. Meanwhile, the first ABS has won an innovation award, general counsel are cool on LPO, and Lord Justice Jackson says his reforms could boost lawyers’ work.

The spiralling costs of legal services is prompting some leading general counsel to consider a “production line” approach to handling legal work, with more companies looking to go offshore or in-house, according to new research from an Oxford professor.