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Ombudsman prepares for ABS role – and publishing complaints data on 700 firms
Monday, 16 July 2012The changing legal market brings with it “more potential for confusion” among consumers, justice minister Jonathan Djanogly acknowledged last week, making the role of the Legal Ombudsman even more important in future.
Tags: ABS, Alternative business structures, Legal Ombudsman, LeO, Office for Legal Complaints, publishing complaints
Posted in Latest news, Legal Ombudsman
Complex legal products risk the law’s own mis-selling scandal, ombudsman warns
Wednesday, 11 July 2012The Chief Legal Ombudsman today warned of the risk of a payment protection insurance-type scandal engulfing the legal profession after collecting evidence of clients being sold complex and confusing legal products that they often struggled to understand.
Tags: fixed fees, Legal Aid Sentencing and Punishment of Offenders Act, legal expenses insurance, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
LSB gets clean bill of health but idea of ‘super regulator’ remains on the horizon
Thursday, 5 July 2012The Legal Services Board and Office for Legal Complaints were today given a clean bill of health by the government, although it acknowledged that in the long term transforming the LSB into a ‘super regulator’ is an option.
Tags: ABS, Alternative business structures, bar standards board, Legal Ombudsman, Legal Services Act, Legal Services Board, Office for Legal Complaints, Solicitors Regulation Authority
Posted in Latest news, Legal Ombudsman, Legal Services Board
LeO “going too far” with bid to allow prospective clients and third parties to complain
Tuesday, 26 June 2012The Legal Ombudsman is going too far in proposing to allow prospective clients and third parties to complain about lawyers, the Law Society has claimed. Chancery Lane found support from the Council for Licensed Conveyancers.
Tags: complaints, Council for Licensed Conveyancers, Law Society, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman, Other lawyers, Solicitors
Consumer panel calls for five-fold increase in LeO’s compensation limit to £150,000
Friday, 15 June 2012The current limit of compensation that the Legal Ombudsman can award complainants should increase five-fold to £150,000, the Legal Services Consumer Panel has recommended. It also called for abolition of the two ‘free’ complaints every firm/lawyer is allowed each year without incurring a case fee.
Tags: Legal Ombudsman, Legal Services Consumer Panel, LeO
Posted in Consumer panel, Latest news, Legal Ombudsman
Complaints reviewer warns SRA over appearing that it is “intent on looking after solicitors”
Tuesday, 12 June 2012Dissatisfaction with the response of the Solicitors Regulation Authority to allegations of misconduct by solicitors is the most common source of complaints against the authority, with the introduction of risk-based regulation making the situation worse, its independent reviewer has found.
Tags: complaints, Legal Ombudsman, LeO, Solicitors Regulation Authority
Posted in Latest news, Solicitors
Give non-clients the right to complain about lawyers, says consumer panel
Thursday, 7 June 2012Non-clients should have a general right to complain about lawyers – such as parties affected by delays in the conveyancing process and beneficiaries of a defective will – the Legal Services Consumer Panel said today.
Tags: complaints, conveyancing, data protection, Legal Ombudsman, Legal Services Consumer Panel, LeO, will-writing
Posted in Consumer panel, Latest news, Legal Ombudsman
Panel to celebrate firms and chambers which sign up to vulnerable consumer standard
Tuesday, 29 May 2012Law firms, chambers, regulators and other legal bodies which sign up to the official British Standard on dealing with vulnerable consumers are to have their commitment celebrated publicly on the website of the Legal Services Consumer Panel.
Tags: Crown Prosecution Service, Legal Ombudsman, Legal Services Board, Legal Services Consumer Panel, LeO
Posted in Consumer panel, Latest news
Ombudsman sees good and bad signs in lower-than-expected level of complaints against lawyers
Monday, 28 May 2012There are signs that lawyers are getting better at handling complaints but also still failing to signpost their clients to the Legal Ombudsman, the chief ombudsman has said. Both could help explain why complaint volumes are lower than had been planned for.
Tags: complaints-handling, Legal Complaints Service, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
LSB set to survive government review despite best efforts of frontline bodies
Tuesday, 15 May 2012The Legal Services Board is likely to survive the government’s triennial review of its functions largely unscathed, despite a series of attacks from those it oversees, it has emerged.
Tags: bar standards board, Law Society, Legal Ombudsman, Legal Services Board, Legal Services Consumer Panel, Office for Legal Complaints
Posted in Consumer panel, Latest news, Legal Ombudsman, Legal Services Board
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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