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Consumers, solicitors and will-writers have united to condemn the Legal Services Board’s decision not to recommend to the government that estate administration become a regulated activity. However, chartered accountants have welcomed it.

Regulators need to speed up their processes for approving alternative business structures, the Office of Fair Trading said today. It also called for further simplification of the complaints system, recommended actions to increase the number of available pupillages and gave cautious support for the move away from title-based regulation.

The government is to try and overturn a House of Lords vote that the Legal Ombudsman’s (LeO) jurisdiction should extend to bailiffs – although the ombudsman himself has said he is open to the idea. Shortly before Christmas, peers voted 233 to 191 in favour of an amendment to the Crime and Courts Bill.

Alternative business structures will create “conveyancing factories” that exert a downward pressure on prices and could lead to an upsurge in complaints because of a focus on volume over service, the Legal Ombudsman has warned.

Thousands of law firms are set to contribute £1.4m to the Legal Ombudsman after the government confirmed that they will no longer be eligible for two ‘free’ complaints every year. Meanwhile, LeO has not ruled out entertaining complaints by third parties, such as against the opposing party’s lawyer.