Tag Results
Solicitor receives suspended sentence for failure to co-operate with Legal Ombudsman
Friday, 24 February 2012The High Court has handed a suspended four-month sentence to a solicitor who failed to co-operate with an investigation by the Legal Ombudsman. The judge only held back from committing him to prison because of his personal mitigation.
Tags: Legal Ombudsman, Solicitors Disciplinary Tribunal, Solicitors Regulation Authority
Posted in Latest news, Legal Ombudsman, Solicitors
LeO presses ahead with bid to cover claims managers and unregulated legal providers
Wednesday, 22 February 2012The Legal Ombudsman is to press ahead with bids to take over complaints against claims management companies, and also extend its jurisdiction to unregulated groups such as will-writers and employment advisers.
Tags: claim, Legal Ombudsman, Legal Services Board, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Act
News in brief: LeO apology, barrister ‘first’, interest on costs ruling and CLC chief leaves
Monday, 20 February 2012Our latest news round-up reports on an apology over the sudden change in the Legal Ombudsman’s address, which affects all lawyers, a unique agreement between a law firm and a barrister, a crucial ruling on interest on costs, and the exit of the CLC’s chief executive.
Tags: Association of Costs Lawyers, Barristers, costs, Council for Licensed Conveyancers, Legal Ombudsman, LeO
Posted in Client care, Latest news, Legal Ombudsman, Other lawyers
How to make complaints 'naming and shaming' fair
Friday, 10 February 2012Raj Tutt of Resolve Consultancy argues that while the decision to ‘name and shame’ lawyers over complaints cannot be changed, there is the opportunity to influence the type of information that is published so that it is fair to firms that genuinely try to deal with unhappy clients.
Tags: complaints, Legal Ombudsman, LeO, publishing complaints
Posted in Blog
News in brief: solicitors, accountants and IFAs join forces, "ABSs are future for conveyancing", and more
Wednesday, 1 February 2012Our latest news round-up takes in an innovative partnership to combine financial, taxation and legal advice, an update on ABS applications, the role for ABSs in the conveyancing market, growing fraud claims against solicitors, support for provisional assessment, and new blood at the OLC.
Tags: Alternative business structures, Association of Costs Lawyers, conveyancing, Jackson report, Legal Ombudsman, Legal Services Board, Office for Legal Complaints
Posted in Alternative business structures, Latest news, Legal Ombudsman, News In Brief
Lawyers strike back? EU proposals could allow them to complain about clients
Friday, 27 January 2012The government has been urged to oppose European proposals that could allow lawyers to make complaints about their clients. The Legal Services Consumer Panel has otherwise welcomed the EU proposals which could provide redress against unregulated providers.
Tags: complaints, Legal Ombudsman, Legal Services Consumer Panel, LeO, reserved legal activities
Posted in Consumer panel, Latest news, Legal Ombudsman
The voluntary ombudsman
Friday, 20 January 2012This week marks the end of a consultation by the Legal Ombudsman (LeO) on its strategy for the next three years and its business plan for 2012-13. Among other things, it asked for initial responses on whether it should activate the power given to LeO in section 164 of the Legal Services Act to add a voluntary jurisdiction to its statutory one. The idea, says Elizabeth France, chair of LeO’s parent body, the Office for Legal Complaints, is to “fill gaps in access to free and fair redress for consumers of legal services”.
Tags: Legal Ombudsman, LeO, will-writing
Posted in Blog
Government kicks off review of LSB and Legal Ombudsman's roles
Wednesday, 11 January 2012The government review of the “continuing need for the functions and the form” of the Legal Services Board and Office for Legal Complaints began yesterday with a call for evidence. It will take up to six months to complete.
Tags: Legal Ombudsman, Legal Services Board, Legal Services Consumer Panel, Office for Legal Complaints
Posted in Consumer panel, Latest news, Legal Ombudsman, Legal Services Board
Firms and chambers could be forced to publish how many complaints they receive
Monday, 9 January 2012Law firms and barristers’ chambers may be forced to publish statistics on how efficiently they handle complaints internally – including how many they receive – the Legal Ombudsman has suggested.
Tags: Legal Ombudsman, LeO, publishing complaints
Posted in Latest news, Legal Ombudsman
Ombudsman tells "phoenix" firms: you can run, but you cannot hide
Monday, 19 December 2011The Legal Ombudsman has warned “phoenix” law firms that seek to avoid the consequences of their actions by closing down and reopening – and even changing regulators – that it can still pursue them for past complaints.
Tags: Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman, Other lawyers, Solicitors