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The Legal Ombudsman (LeO) received 497 calls on its first day, with the first complaints about a solicitor who missed a court date after going on holiday and not telling his client. Many of the complaints were rejected for various reasons, such as being out of time, but 22 investigations were opened on the first day, and 14 are awaiting allocation.

Journalists love a good landmark and 6 October is a corker for those of us who get overly excited by legal services reform – the Legal Ombudsman opens today and in a year’s time, the first alternative business structure should open its doors. But is anyone keeping an eye on all the other reform agendas around litigation costs and funding to ensure that access to justice does not fall through the cracks?

The Legal Ombudsman (LeO) today reopened the debate about whether the details of complaints against lawyers should be published, including their names, with a strong endorsement from the Legal Services Consumer Panel that they should. In a discussion paper that seeks views on how it should approach the publication of complaints data, LeO says a naming policy could benefit consumers and lawyers, but that there could be unintended negative consequences too.

The Solicitors Regulation Authority has been forced “under duress” to approve a rule change under which solicitors will have to inform existing clients of their right to complain to the Legal Ombudsman, despite efforts to persuade the Legal Services Board to change its position.

Having recently taken a look at who is running the Legal Services Board, this week it is the turn of the board of the Office for Legal Complaints, which will oversee the Legal Ombudsman service. You will see there is at least two law firms in the land that will have no excuses if they fall foul of the new complaints regime because they have direct links with members of the board.