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Solicitors pay out £5m to miners, with many more millions to come
Tuesday, 6 July 2010More than £5 million has been paid by solicitors to former miners, with much more to come, it emerged today. Nearly 100,000 people have made or will make complaints about deductions wrongly made from the damages received by miners from government compensation schemes.
Tags: Legal Complaints Service, Legal Services Ombudsman
Posted in Client care, News, Solicitors
Complaints-handling in good state for OLC to take over, says ombudsman
Tuesday, 6 July 2010The performance of the Legal Complaints Service (LCS) will provide a solid foundation from which the Office for Legal Complaints (OLC) can build, the Legal Services Ombudsman said today.
Tags: complaints, Legal Complaints Service, Legal Ombudsman, Legal Services Ombudsman
Posted in Barristers, Client care, Legal Ombudsman, News, Solicitors
Exclusive: Law Society to bridge pay gap for complaints staff to join ombudsman
Friday, 7 May 2010The Law Society is offering staff at its Legal Complaints Service (LCS) financial incentives to join the new Legal Ombudsman service, Legal Futures can reveal. The Society has pledged a year’s worth of “bridging payments” to those who move over, which will go some of the way to making up the difference between their current salary and the lower wage the ombudsman is offering.
Tags: Legal Complaints Service, Legal Ombudsman
Posted in Latest news, Legal Ombudsman
Exclusive: Law Society and LSB on collision course over complaints-handling targets
Thursday, 6 May 2010A row is brewing between the Law Society and Legal Services Board over the wind-down of the Legal Complaints Service, Legal Futures can reveal. Law Society chief executive Des Hudson has told us that the LSB’s insistence that the LCS’s current performance targets stay in place as it heads towards closure, despite dwindling staff, is “unthoughtful and an error of judgement”.
Tags: complaints, Legal Complaints Service, Legal Services Board
Posted in Client care, Latest news, Legal Ombudsman, Legal Services Board
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The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
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