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Panel to launch "annual health check" on success of legal services reforms
Monday, 11 April 2011A groundbreaking assessment of the progress in delivering the legal services reforms from a consumer perspective is the centrepiece of the Legal Services Consumer Panel’s plan for the forthcoming year, delegates at today’s Legal Futures Conference will hear. The idea of a “single regulatory badge” will also be floated, along with good practice standards for legal comparison websites
Tags: consumer interest, Legal Services Board, Legal Services Consumer Panel, price comparison, reserved legal activities
Posted in Consumer panel, News
Ombudsman adds voice to concerns over plan to scrap Consumer Panel
Thursday, 21 October 2010The Legal Ombudsman has added his voice to concerns at plans to merge the Legal Services Consumer Panel into Citizens Advice. He said that whatever happens, he will still “need someone I can talk to who I believe truly represents consumer interests… Unfortunately, for all its virtues, Citizens Advice cannot do that.”
Tags: Citizens Advice, consumer interest, Legal Ombudsman, Legal Services Consumer Panel
Posted in Consumer panel, Legal Ombudsman, News
Expert group to advise on creation of index to judge success of legal services reforms
Wednesday, 20 October 2010An expert advisory group to help the Legal Services Consumer Panel design its Consumer Welfare Index has been unveiled. The index – first announced in the panel’s 2010/11 workplan – will be a basket of indicators that, taken together, will assess whether the legal services reforms are having a positive impact on consumers. It will then form the basis of an annual “consumer health check”.
Tags: consumer interest, Legal Services Consumer Panel
Posted in Consumer panel, News
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The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
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