Tag Results
Concert hosts seminar on Customer Contact
Monday, 19 June 2017Concert Networks are hosting a free event at Great John Street Hotel, Manchester, where industry and technology experts will discuss Customer Contact in the legal sector. You can register to attend here.
Tags: Concert Networks
Posted in associate news
Concert’s Secret Shopper 2017 is now available
Tuesday, 13 June 2017The Legal Services Communication Report 2017 sets out to discover the best (and not so good) practices in communication among some of the UK’s top law firms. Our research has expanded again this year and we believe it’s fair to say that most legal communication is still inadequate.
Tags: Concert Networks
Posted in associate news
Concert Networks launches Secret Shopper 2017
Thursday, 23 March 2017For the fourth consecutive year, Concert Networks are carrying out their popular Secret Shopper research, looking at communication between leading law firms and their clients.
Tags: Concert Networks
Posted in associate news
Blog
The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
Reports
Associates
