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Law firms are not famed for their technological proficiency. Some lawyers might think that having a poor grasp of technology is acceptable because, as a profession, law relishes tradition. However, innovation doesn’t necessarily mean losing sight of what’s important to the discipline.

Concert are pleased to announce that our legal customers can now integrate their cloud-based phone system with their case management software. Key benefits to law firms include process efficiencies, enabling them to keep more accurate case records and ultimately provide a better client experience.

Sometimes it just takes a simple idea to improve productivity, such as better reporting to increase visibility. But how do you go about achieving this? Here’s Concert Network’s top 5 tips…

How good are law firms at communicating with their clients? It’s a deeply intriguing question which has certainly given us pause for thought; and inspires us to conduct our secret shopper research each year. This year’s research suggests that there’s still an anti-sales mentality in many law firms. In fact, our contact details were taken on just 36% of the secret shopper calls we made to law firms about a new enquiry. And we received a sales follow-up on less than a quarter of these calls! Although our research found some progressive firms, these are in the minority; the sales function must be an integral part of the modern law firm if it is to survive and compete with them. So how come law firms still don’t have effective sales communications?

On the 13th July we hosted a seminar at Great John Street hotel where a variety of familiar and new faces joined us to talk about Customer Contact in the legal sector. Hosting this event was important to us as Concert understand that our services should be driven by what matters to our customers. There was a fantastic turnout and we’d like to say a big thank you to all who attended.