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Exclusive: Law Society and LSB on collision course over complaints-handling targets
Thursday, 6 May 2010A row is brewing between the Law Society and Legal Services Board over the wind-down of the Legal Complaints Service, Legal Futures can reveal. Law Society chief executive Des Hudson has told us that the LSB’s insistence that the LCS’s current performance targets stay in place as it heads towards closure, despite dwindling staff, is “unthoughtful and an error of judgement”.
Tags: complaints, Legal Complaints Service, Legal Services Board
Posted in Client care, Latest news, Legal Ombudsman, Legal Services Board
Legal Ombudsman heads towards opening
Saturday, 27 March 2010The Legal Ombudsman – the operating name of the Office for Legal Complaints – has officially opened its new home in central Birmingham and announced its first wave of recruitment for more than 300 workers.
Tags: complaints, Legal Ombudsman
Posted in Latest news, Legal Ombudsman, Legal Services Act
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Succession (Season 5) – Santa looks to the future
It’s time for the annual Christmas blog from Nigel Wallis, consultant at Legal Futures Associate O’Connors Legal Services.
The COLP and management 12 days of Christmas checklist
Leading up to Christmas this year, it might be a quieter time to reflect on trends, issues and regulation, and how they might impact your firm.
The next wave of AI: what’s really coming in 2025
The most exciting battle in artificial intelligence isn’t unfolding in corporate labs; it’s happening in the open-source community.
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