Tag Results
Sampson: Legal Ombudsman will investigate complaints that cross into negligence
Monday, 18 October 2010The Legal Ombudsman (LeO) will seek to determine complaints that cross over into professional negligence, it has emerged. Chief ombudsman Adam Sampson said that while its predecessor bodies, such as the Legal Complaints Service, would shy away from complaints about the quality of legal advice offered, the Legal Services Act “makes no mention of any such limitation of our powers”.
Tags: complaints, Legal Ombudsman, professional negligence
Posted in Barristers, Competence, Legal Executives, Legal Ombudsman, News, Other lawyers, Solicitors
Legal Ombudsman to reject file-sharing complaints but send cases to SRA
Thursday, 14 October 2010The new Legal Ombudsman (LeO) service is set to turn away the rash of complaints about the way certain law firms have been pursuing alleged filesharers, it has emerged. However, it is instead referring them on to the Solicitors Regulation Authority.
Tags: complaints, Legal Ombudsman
Posted in Client care, Legal Ombudsman, News
500 calls to Legal Ombudsman on day one
Thursday, 7 October 2010The Legal Ombudsman (LeO) received 497 calls on its first day, with the first complaints about a solicitor who missed a court date after going on holiday and not telling his client. Many of the complaints were rejected for various reasons, such as being out of time, but 22 investigations were opened on the first day, and 14 are awaiting allocation.
Tags: complaints, Legal Ombudsman
Posted in Client care, Legal Ombudsman, News
Legal Complaints Service closes doors with 3,718 cases still live
Wednesday, 6 October 2010The Legal Complaints Service (LCS) closed its doors to new complaints yesterday with 3,718 cases still live, its board heard today. The LCS was almost exactly on its projected work-in-progress figure for today, when the Legal Ombudsman (LeO) opened for business, with 2,340 ‘general’ complaints still outstanding. Almost all the other 1,378 open complaints relate to mining clients of one particular firm.
Tags: complaints, Legal Complaints Service, Legal Ombudsman
Posted in Legal Ombudsman, News
Barristers seek carve-outs from telling clients about complaints procedures
Wednesday, 29 September 2010Barristers need some carve-outs from the requirements to tell clients about their complaints procedure, the Legal Services Board is to be told. The Bar Standards Board suggests that the drafters did not understand the realities of barristers’ practice.
Tags: complaints, Legal Ombudsman, Legal Services Board
Posted in Barristers, Client care, Legal Ombudsman, News
Ombudsman asks: should we publish complaints? Consumer panel says “yes”
Tuesday, 28 September 2010The Legal Ombudsman (LeO) today reopened the debate about whether the details of complaints against lawyers should be published, including their names, with a strong endorsement from the Legal Services Consumer Panel that they should. In a discussion paper that seeks views on how it should approach the publication of complaints data, LeO says a naming policy could benefit consumers and lawyers, but that there could be unintended negative consequences too.
Tags: complaints, Legal Complaints Service, Legal Ombudsman, Legal Services Consumer Panel
Posted in Client care, Consumer panel, Legal Ombudsman, Regulation
Law firms will have eight weeks to resolve complaints before ombudsman can step in
Monday, 13 September 2010Lawyers will have a maximum of eight weeks to resolve complaints before the Legal Ombudsman will agree to investigate, the new service has confirmed, but it may ask them why they did not deal with them even quicker.
Tags: complaints, Legal Ombudsman
Posted in Client care, Legal Ombudsman, News, Regulation
The complaints countdown
Wednesday, 8 September 2010With a month to go until the Legal Ombudsman opens for business, I went up to Birmingham last week to see how things are shaping up. So, how are the profession’s millions being spent?
Tags: complaints, Legal Complaints Service, Legal Ombudsman
Posted in Blog, Legal Ombudsman
To publish or not? LeO reopens debate on naming and shaming firms over complaints
Monday, 6 September 2010The controversial prospect of publishing law firms’ complaints records will be put firmly back on the agenda with a consultation by the Legal Ombudsman, Legal Futures can report.
Tags: complaints, Legal Ombudsman, Legal Services Consumer Panel
Posted in Barristers, Client care, Legal Executives, Legal Ombudsman, News, Other lawyers, Solicitors
Complaints-handling in good state for OLC to take over, says ombudsman
Tuesday, 6 July 2010The performance of the Legal Complaints Service (LCS) will provide a solid foundation from which the Office for Legal Complaints (OLC) can build, the Legal Services Ombudsman said today.
Tags: complaints, Legal Complaints Service, Legal Ombudsman, Legal Services Ombudsman
Posted in Barristers, Client care, Legal Ombudsman, News, Solicitors
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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