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The Legal Ombudsman (LeO) is to show its claws for the first time by seeking a court order to force a solicitor to provide access to documents, it has emerged. It will be the first use of LeO’s powers under the Legal Services Act.

There are concerns about the outstanding level of complaints at the outgoing Legal Services Ombudsman, Legal Futures has learned. Zahida Manzoor’s personal contract comes to an end on 2 March, and her office in Manchester will close on 31 March, with a number of cases likely to be outstanding – although Ms Manzoor says her office has been performing to a high standard in difficult circumstances.

The obligation on barristers to notify clients of their right to complain to the Legal Ombudsman is more a marketing opportunity than a burden, the Legal Services Board has said. Meanwhile, the LSB reaffirmed that its policy on providing complaints information at the time of engagement will stand, despite a number of concerns raised by the Bar Standards Board.

The Legal Ombudsman service has issued its first formal decision, it has emerged. The first case to go all the way through to a final decision by an ombudsman concerned a complaint over delay and whether the costs were explained clearly.

The Legal Ombudsman service needs to work out the limits of its jurisdiction “and quickly”, as new business models emerge, chief ombudsman Adam Sampson has said. Mr Sampson said that with the pace of legal services reform accelerating and the legal services market “rapidly moving away from a reliance on the high street solicitor” and towards new providers entering the market “with very different business models”, it is very important to consumers that LeO is clear about what is and is not within its jurisdiction.