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Smaller claims management companies (CMCs) have been hit hardest by market changes such as the ban on referral fees, it has emerged.

The Ministry of Justice proposals on how the Legal Ombudsman’s costs for handling complaints against claims management companies are recovered disproportionally penalises those working in personal injury, a leading marketing collective has argued.

The message that consumers do not need to use claims management companies to make complaints about mis-sold payment protection insurance is not getting through, the Financial Ombudsman Service admitted yesterday.

The North East Growth Fund (NEGF) is investing £150,000 in one of the country’s most specialised ABSs to pay for systems upgrades and new staff training provision.

The referral fee ban has reduced the number of nuisance calls made to potential personal injury claimants, the government has claimed. It is also looking to increase its powers over claims management companies yet further so that it can fine them up to 20% of their turnover.