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The first Polish-owned, Polish-speaking alternative business structure opened for business at the start of this month – with the help of a British solicitor. Optimal Solicitors started life as a claims management company before converting.

The Legal Ombudsman has received just under 1,000 consumer ‘contacts’ about claims management companies in its first three weeks of complaints handling, it has emerged.

Claims management companies (CMCs) which break the rules this year face potentially huge fines – of up to 20% for those with an annual turnover of more than £500,000. Smaller CMCs can be fined up to £100,000.

The Legal Ombudsman is set to start receiving complaints about claims management complaints from 28 January 2015 – some two and a half years after the switch from the Claims Management Regulator was first mooted by the government.

The Claims Management Regulation Unit is “still not tough enough” in tackling the behaviour of financial services claims management companies, a leading consumer credit specialist has said.