Tag Results
Pioneering webcam legal advice service ties up with Citizens Advice Bureau
Thursday, 26 July 2012Instant Law – the legal video-conferencing business that currently offers its service through major libraries in London and Birmingham – is to move into the not-for-profit sector next month by partnering with Greenwich Citizens Advice Bureau in London.
Tags: Citizens Advice, not-for-profit
Posted in Latest news, Market monitor
Not-for-profit providers “should be able to charge” for legal advice
Monday, 23 April 2012Law centres and other not-for-profit organisations should be allowed to charge for advice to help counter the impact of legal aid cuts and reduced local authority funding, the Legal Services Board said today.
Tags: Citizens Advice, Legal Services Board, not-for-profit
Posted in Latest news, Legal Services Board, Market monitor
Legal Ombudsman: let us accept complaints from prospective clients and third parties
Monday, 26 March 2012Prospective clients and third parties will be able to make complaints about lawyers, if plans unveiled by the Legal Ombudsman today go ahead. The one-year time limit for making complaints to LeO will also be extended, as will the level of compensation it can award.
Tags: Alternative business structures, Citizens Advice, claims management companies, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
“Legally Speaking” website to engage with consumers as panel survives quango cull
Wednesday, 6 July 2011The Solicitors Regulation Authority and Bar Standards Board have begun work on creating an online “virtual community” for consumers known as “Legally Speaking”. The news comes as we can reveal the Legal Services Consumer Panel has escaped the “bonfire of the quangos” – just as the panel’s chairwoman is stepping down.
Tags: bar standards board, Citizens Advice, Council for Licensed Conveyancers, ILEX Professional Standards, Legal Services Board, Legal Services Consumer Panel, Solicitors Regulation Authority
Posted in Barristers, Consumer panel, News, Solicitors
Ombudsman adds voice to concerns over plan to scrap Consumer Panel
Thursday, 21 October 2010The Legal Ombudsman has added his voice to concerns at plans to merge the Legal Services Consumer Panel into Citizens Advice. He said that whatever happens, he will still “need someone I can talk to who I believe truly represents consumer interests… Unfortunately, for all its virtues, Citizens Advice cannot do that.”
Tags: Citizens Advice, consumer interest, Legal Ombudsman, Legal Services Consumer Panel
Posted in Consumer panel, Legal Ombudsman, News
Edmonds: Citizens Advice faces conflict issue in becoming adviser to LSB
Sunday, 17 October 2010Plans to merge the Legal Services Consumer Panel into Citizens Advice will need to overcome issues around confidentiality and conflicts of interests as the charity is also a provider in the legal market, Legal Services Board chairman David Edmonds has warned.
Tags: Citizens Advice, Legal Services Board, Legal Services Consumer Panel
Posted in Consumer panel, Legal Services Board, News
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The rise of the agent
We believe AI agents are going to represent the biggest change to the way in which the general public interact with professional services business for generations.
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
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