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Two of the biggest frustrations for customers is receiving poor service post sale and not being understood. For a business the hard work shouldn’t stop with securing the client but should continue to ensure that they see your business as a value add.

Allianz Legal Protection (ALP) and JLT Specialty Limited (JLT) have created Omnium, a specialist After the Event (ATE) insurance solution for Insolvency Practitioners (IP’s).

There’s a famous saying which I like and which is relevant on many levels, whether it be sport, business or even family life: ‘If you fail to prepare then prepare to fail.’

If your law firm is looking to increase their marketing footprint it’s now more important than ever to ensure your marketing approach fits your law firms’ ambitions. In a market that has to contend with increasing regulation, pressure on fees and countless competition, it’s vital law firms target prospective clients demonstrating their expertise and building on brand awareness.

My spirits lifted recently when I read the following as the opening of an article: “The Medical Protection Society has said that the NHS could be paying out £2.6bn a year in clinical negligence costs by 2022 and that urgent action is needed before the burden becomes unsustainable.”