A collaboration between Yourlegalrights.co.uk and top legal IT company Epoq Legal has set a benchmark in the delivery of online legal services and demonstrates the benefits of offering online legal services from both the consumer and supplier perspectives.
Your Legal Rights, the public legal information and advice website launched by national law firm Russell Jones & Walker, has delivered over 1,200 wills to clients in the past 12 months by using Rapidocs, Epoq’s legal document automation technology.
Your Legal Rights provides information about a range of consumer legal matters, from difficulties at work to getting divorced or problems with buying a home. The website gives free basic legal information and access to specialist advice, depending on the nature of the inquiry.
By seamlessly integrating Rapidocs technology into the Your Legal Rights website, Epoq – a Legal Futures Associate – has enabled Russell Jones & Walker to give its clients online access to range of legal documents, including wills, divorce, tenancy and employment, fulfilling client demand for easy and convenient access to legal services, as well as enabling Russell Jones & Walker to reach out to new markets.
Andy Hoe, marketing director of Russell Jones & Walker, said: “We set up Your Legal Rights to offer consumers easy access to legal advice and services in the most user-friendly way possible. Epoq’s Rapidocs online document automation system was a natural fit in achieving these aims and has allowed us to offer cost savings to our clients and make cost savings ourselves, while still delivering a high-quality legal service.
“We place great emphasis on excellent client service and the attraction of Rapidocs is that we are in complete control of the documents that our clients’ receive and how they are reviewed. I would recommend Rapidocs online document automation to any law firm looking to offer its clients greater flexibility and choice in the provision of legal services.”
Grahame Cohen, chief product and technology officer at Epoq, said: “Russell Jones & Walker is widely regarded as an innovator when it comes to the provision of legal services and we are delighted to have provided the platform that has allowed them to offer online document services to their clients.
“This is a fantastic example of how law firms are responding to consumer demand for access to legal advice that fits with their lifestyle. Now available to law firms through our DirectLaw service, Rapidocs is helping law firms of all sizes to maximise the opportunities presented by the Internet to improve practice efficiency as well as client convenience. We look forward to building on our early successes with Your Legal Rights and Russell Jones & Walker.”
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