Practice Management


Law firm fails to strike out claims brought by ex-property clients

24 May 2021

A law firm has failed in its bid to strike out claims alleging that it concealed the true purchase prices for properties its clients bought and paid away the surplus without instructions.


Covid drives surge in thought-leadership marketing at biggest firms

24 May 2021

There has been an explosion in thought-leadership marketing among the country’s major law firms, driven in part by insights created to help clients navigate Covid-19, according to new research.


Exclusive: Pioneering legal services advice app shut down

21 May 2021

An American company that sought to bring subscription-based legal services to the mainstream consumer market in the UK has shuttered its operation after less than two years.


Client left it too late to sue law firm, appeal judges rule

21 May 2021

A client was prevented by the Limitation Act from suing a law firm for negligence when a fire destroyed her property, the Court of Appeal has ruled.


Surrey firm ordered to pay £800k for property negligence

20 May 2021

A Surrey law firm has been ordered to pay more than £800,000 in damages for negligence after failing to tell its client that part of a property he thought he had bought had been retained by the seller.


Sloppy law firms “using Covid as excuse” for regulatory shortcomings

20 May 2021

Law firms are using the pandemic as “an excuse” for failing to do things and this could lead to questions from their regulator, an accountant specialising in Solicitors Accounts Rules audits has warned.


Five-star Trustpilot reviews becoming “hygiene factor” not differentiator

19 May 2021

More than eight in every 10 reviews on Trustpilot award law firms five stars, making them increasingly a “hygiene factor” rather than a differentiator, new research has indicated.


Largely positive response to office return, law firm bosses report

19 May 2021

The boss of a Cheshire law firm has said the “constant theme” of recent appraisals is that “people want to come back to the office”, with another saying his firm has reversed plans to downsize its office.


App launches with huge range of legal help to consumers and SMEs

17 May 2021

An app for SMEs to diagnose and get guidance on their legal problems has now launched a consumer version that helps users find and book a lawyer, and is integrated with government services.


CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman

17 May 2021

The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.

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Blog


Five key issues to consider when adopting an AI-based legal tech

As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.


Bulk litigation – not always working in consumers interests

For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.


ABSs, cost and audits – fixing regulation after Axiom Ince

A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.


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