Legal Ombudsman
LSB: law firms failing clients on complaints
More than half of all legal providers are failing to meet requirements to provide clients with clear information on their complaints procedure – according to research from the Legal Services Board – which also shows that almost 70% of complaints against lawyers are upheld.
News in brief: solicitors, barristers and referrers link up, conveyancing boost and more
This week’s news in brief includes details of London law firm EDC Lord & Co, barristers’ chambers 6 Pump Court and referral agency Contact Law launching an online fixed-fee legal advice scheme, ClickLaw24.com.
News in brief: honest feedback for LeO, law firm finances, LPO survey and much more
Our regular round-up of snippets of news that you need to know takes in the Legal Ombudsman, conveyancing, financial difficulties for law firms, a shortfall of LPC graduates, the first divorce app, new members for LawNet, an LPO survey, the new Law Society deputy vice-president, and Expert Answers’ affiliate programme.
Government consumer strategy calls for openness on complaints and other data
The government has strongly supported the publication of complaints and other data as a way for consumers to hold businesses to account, in a move likely to put further pressure on the Legal Ombudsman to name law firms that are subject to complaints.
LSB, consumer panel and ombudsman defy order to close their websites
The battle over whether the Legal Services Board, its consumer panel and the Legal Ombudsman can retain their own websites continues, with the sites not closing at the end of last month as the Ministry of Justice had originally instructed.
“Excessively cautious” ombudsman puts off complaints-publishing decision for a year
The board of the Legal Ombudsman has put off until spring 2012 the decision on whether to name law firms on the receiving end of complaints, a move condemned by the Legal Services Consumer Panel.
LeO has first vexatious complainant – and its own complaints ombudsman
The Legal Ombudsman (LeO) has identified its first vexatious complainant, it emerged last night – but it is a lawyer, not a member of the public. It has also appointed former Financial Services Ombudsman Walter Merricks to adjudicate on complaints over LeO’s own service.
Government under fire for closing LSB, ombudsman and consumer panel websites
The Cabinet Office has refused to confirm whether it is going ahead with shutting down the websites of the Legal Services Board, Legal Ombudsman and Legal Services Consumer Panel after a strong attack in the House of Lords last night that claimed it threatens the independence of the legal profession.
Ombudsman criticises insurance exclusion approved by the LSB last year
The Legal Ombudsman has criticised changes to the minimum terms and conditions for solicitors’ professional indemnity insurance that were approved by its parent Legal Services Board just last year.
Consumers back complaints publication but could misuse information, research finds
Consumers believe that a lawyer who has provided a bad service should be “named and shamed”, research released today has found. However, there are signs that consumers are likely to use published information “in a way that may be at odds with the Legal Ombudsman’s reasons for publication”.
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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