Legal Ombudsman
LSB gets clean bill of health but idea of ‘super regulator’ remains on the horizon
The Legal Services Board and Office for Legal Complaints were today given a clean bill of health by the government, although it acknowledged that in the long term transforming the LSB into a ‘super regulator’ is an option.
LeO “going too far” with bid to allow prospective clients and third parties to complain
The Legal Ombudsman is going too far in proposing to allow prospective clients and third parties to complain about lawyers, the Law Society has claimed. Chancery Lane found support from the Council for Licensed Conveyancers.
Consumer panel calls for five-fold increase in LeO’s compensation limit to £150,000
The current limit of compensation that the Legal Ombudsman can award complainants should increase five-fold to £150,000, the Legal Services Consumer Panel has recommended. It also called for abolition of the two ‘free’ complaints every firm/lawyer is allowed each year without incurring a case fee.
Give non-clients the right to complain about lawyers, says consumer panel
Non-clients should have a general right to complain about lawyers – such as parties affected by delays in the conveyancing process and beneficiaries of a defective will – the Legal Services Consumer Panel said today.
Ombudsman sees good and bad signs in lower-than-expected level of complaints against lawyers
There are signs that lawyers are getting better at handling complaints but also still failing to signpost their clients to the Legal Ombudsman, the chief ombudsman has said. Both could help explain why complaint volumes are lower than had been planned for.
LSB set to survive government review despite best efforts of frontline bodies
The Legal Services Board is likely to survive the government’s triennial review of its functions largely unscathed, despite a series of attacks from those it oversees, it has emerged.
Ombudsman hints at giving users of online legal services access to redress
Consumers using online legal services should have access to proper redress, the Legal Ombudsman has suggested. Adam Sampson said he was not convinced there is a difference between a legal product and a legal service.
LeO cuts £3m off budget as income from case fees collapses
The Legal Ombudsman is to reduce its budget by 14% – amounting to nearly £3m – over the next year, it has revealed. It is in large part accounted for by a far lower receipt of case fees last year than had been expected.
Legal Ombudsman: let us accept complaints from prospective clients and third parties
Prospective clients and third parties will be able to make complaints about lawyers, if plans unveiled by the Legal Ombudsman today go ahead. The one-year time limit for making complaints to LeO will also be extended, as will the level of compensation it can award.
Ombudsman tells lawyers: sort out your pricing or risk losing work to "nakedly commercial enterprises"
Lawyers must provide clearer pricing information to their clients or risk losing out to new entrants to the market, the Legal Ombudsman (LeO) has warned. LeO today issued a report on the problems issues around cost causes consumers, accounting for up to a quarter of all of its investigations.
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Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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