Legal Ombudsman
LeO ‘cost per complaint’ too high, benchmarking survey finds
The Legal Ombudsman compares well with similar schemes on case resolution speeds, client satisfaction and perceptions of fairness, but many complainants reject its findings and its cost per complaint is high, according to a study.
LeO expansion could create “muddle” for consumers, will writers warn
The Legal Ombudsman’s plan to widen its jurisdiction will cause a “muddle”, the Institute of Professional Willwriters has warned, revealing that other ADR providers had indicated an intention to move into the sector themselves.
Solicitors and consumers split over widening ombudsman’s remit to unregulated providers
Solicitors and consumer representatives have come out on opposite sides of the Legal Ombudsman’s proposal to extend its remit to the estimated 130,000 unregulated legal services providers operating in England and Wales.
Legal Ombudsman to work on allowing complaints from non-clients
The Legal Ombudsman is to begin work on what types of complaints it should accept from non-clients amid reports of lawyers harassing third parties over alleged debts, violating their privacy and doling out abusive treatment in court.
Grant: primary legislation needed to transfer CMC complaints to Legal Ombudsman
Primary legislation will be required to bring complaints against claims management companies within the remit of the Legal Ombudsman, the government has admitted for the first time.
Solicitor found in contempt following Legal Ombudsman enforcement action
A Birmingham solicitor has become only the fourth lawyer to be found in contempt of court as a result of legal action taken by the Legal Ombudsman. He was also hit with a fine of £5,000 plus costs, after holding on to important files and failing to update his clients.
LeO bids to open doors to clients of unregulated legal services providers
The Legal Ombudsman (LeO) has today begun a debate over whether its remit should be widened to capture complaints against the 130,000 unregulated providers who deliver legal services. It has also raised the prospect of becoming the complaints body for a wide range of professionals.
Legal Services Board “fears legal challenge” over Legal Ombudsman compromise
The Legal Services Board fears a successful legal challenge should it accept the compromise aimed at resolving the impasse over moving the handling of complaints about claims management companies to the Legal Ombudsman, Legal Futures has learned.
Revealed: Legal Ombudsman puts 10% of staff at risk of redundancy
The Legal Ombudsman has put around 10% of its staff at risk of redundancy as it undertakes a restructuring brought about by receiving fewer complaints than expected. It has been exacerbated by difficulties in transferring over the handling of complaints about CMCs.
Legal Ombudsman chairman calls for major expansion in jurisdiction
All consumers of legal services – using a broad definition that includes “linked professional services and advice that has a legal dimension” – should have access to the Legal Ombudsman, its chairman said today.
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Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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