Legal Ombudsman
Conveyancers overtake family lawyers in complaints league table
Conveyancers have usurped family lawyers as the main cause of complaints to the Legal Ombudsman, its annual report has revealed. But it also urged lawyers to think twice before pushing for formal decisions rather than accepting informal resolutions to complaints.
LeO recruits team of 30 to tackle claims management complaints
The Legal Ombudsman has recruited a team of 30 to deal with the thousands of complaints about claims management companies it will receive from today, it has emerged.
LeO: law firms should issue two retainers to consumer credit clients
Law firms should issue two separate retainers to clients where they are provided with consumer credit as well as purely legal services, the Legal Ombudsman has suggested.
LeO opens door to investigating “tightly defined” third-party complaints
There is scope for the Legal Ombudsman (LeO) to offer redress to third parties, as long as the complaints involved could be “clearly and tightly defined”, a report by a LeO working party has found.
‘Named and shamed’ barrister hits back at “misleading” ombudsman
The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.
Olympic lottery boss takes over at Legal Ombudsman
Ian Brack, formerly chief executive and chief accounting officer of the Olympic Lottery Distributor, has been appointed interim chief executive of the Legal Ombudsman in succession to Adam Sampson after his resignation last month.
LeO names immigration barrister in first ‘public interest’ publication
The Legal Ombudsman has exercised for the first time its power under the Legal Services Act to name “in the public interest” a lawyer responsible for a series of complaints.
Exclusive: Chief Legal Ombudsman resigns in accounts dispute
The Chief Legal Ombudsman, Adam Sampson, has resigned from his role after a controversy about travel expenses meant his organisation’s accounts are likely to be qualified by the National Audit Office.
LeO can hold successor firms to account for inherited complaints, High Court rules
The High Court has ruled that a law firm cannot escape responsibility for handling complaints relating to a sole practice with which it merged. It said that as Kerman & Co had enjoyed the benefit and goodwill of the deal, it also had to accept the burden.
Big CMCs face £40,000 hit as government names day for new complaints regime
The Legal Ombudsman is set to start receiving complaints about claims management complaints from 28 January 2015 – some two and a half years after the switch from the Claims Management Regulator was first mooted by the government.
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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