Legal Ombudsman
Only 4% of CMC complaints relate to personal injury work, LeO reveals
Only 4% of complaints about claims management companies (CMCs) received by the Legal Ombudsman (LeO) relate to personal injury work, it has emerged, in the first release of figures since Leo began its new role.
Lack of clarity on fees causes one in four complaints, major LeO survey finds
More than a quarter (26%) of complaints to the Legal Ombudsman are triggered by lack of clarity on fees, a major internal survey has found. Family law has emerged as the biggest offender, followed by wills and litigation.
Legal Ombudsman sets lowest budget to date but fears staff turnover following expenses row
The legal profession is set to pay less than ever for the Legal Ombudsman in the coming year, although the organisation has warned that the recent furore over its employee benefits scheme has increased the risk of extra costs arising from higher staff turnover.
Regulation round-up: the first US law firm ABS that wasn’t – thanks to SRA error
Jenner & Block has not become the first US law firm licensed as an alternative business structure, it has emerged – rather it was an error by the Solicitors Regulation Authority. Plus, call for QC to be open for all, and new members of LeO’s board.
Regulation round-up: consumers to have 12 months to complain to LeO, plus SRA, LSB and IPS news
The six-month time limit for clients to complain to the Legal Ombudsman (LeO) is to be doubled from this summer, it has announced. The new time limit, which takes effect from 9 July, runs from the date of receiving a final response from the lawyer.
Lawyers grumble about PC fees without knowing what they’re paying for, survey reveals
Many lawyers, particularly solicitors and barristers, complain about their practising certificate (PC) fees, but there are high levels of ignorance about what they are paying for, a major cost of regulation survey has found.
Law Society warns LeO away from taking on complaints against unregulated providers
The Law Society has told the Legal Ombudsman that solicitors’ practising certificate fees should not be used for ‘thought leadership’ exercises that extend beyond legal services.
LeO receives almost 1,000 CMC ‘contacts’ in first three weeks
The Legal Ombudsman has received just under 1,000 consumer ‘contacts’ about claims management companies in its first three weeks of complaints handling, it has emerged.
MoJ announces huge fee rises for claims management companies
The Ministry of Justice has announced huge increases in the regulation fees paid by claims management companies. The MoJ said that despite the drop in the number of firms, regulation could not be similarly scaled back.
£1.2m in “irregular” payments made to Legal Ombudsman staff, says MoJ
The Ministry of Justice has declared more than £1.2m of payments made to staff at the Legal Ombudsman in the years since it was established to be “irregular”.
Blog
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
Bulk litigation – not always working in consumers interests
For consumers to get the benefit, bulk litigation needs to be done well, and we are increasingly concerned that there are significant problems in some areas of this market.
ABSs, cost and audits – fixing regulation after Axiom Ince
A feature of law firm collapses and frauds has sometimes been the over-concentration of power in outdated and overburdened systems of control.
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