Legal Ombudsman
No let-up: impact of Covid on Legal Ombudsman laid bare
Covid did not significantly reduce the number of dissatisfied clients contacting the Legal Ombudsman but it hit the organisation’s ability to deal with them, according to figures out today.
High Court rejects client’s bid to judicially review Legal Ombudsman decision
The High Court has rejected a client’s application for permission to judicially review a £9,600 award made in his favour by the Legal Ombudsman that he claimed was insufficient.
Signs of progress at Legal Ombudsman, figures show
Performance at the Legal Ombudsman is finally improving, with more cases being closed, but dealing with the backlog is only lengthening wait times for new complainants.
CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman
The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.
Legal Ombudsman in last chance saloon after budget increase approved
Approval for a 13% increase in the budget of the Legal Ombudsman has come with a warning that it must make deliver this time or face losing its role in dealing with complaints against lawyers.
LeO set to receive £5 more per lawyer but told investment must now deliver
The Legal Ombudsman has scaled back its planned increased budget for the coming year, but it is still set to increase by 13%, or another £5 per lawyer.
Exits slow as staff morale rises rapidly at Legal Ombudsman
There has been a striking improvement in staff morale at the Legal Ombudsman, where the proportion of staff desperate to find another job has fallen from a third to just 8% in a year.
LeO found to have discriminated against ombudsman
The Legal Ombudsman has paid compensation to one of its ombudsmen after being found guilty of indirect sex discrimination, Legal Futures can reveal.
LeO “setting itself up to fail” with budget plans
The Legal Ombudsman is “setting itself up to fail” by proposing to give itself more work than it can cope with and asking for an “extraordinary high” budget increase of 19%.
LeO “needs external help” to speed up complaints handling
The Legal Ombudsman’s proposed 19% budget increase is not justified, the Council for Licensed Conveyancers has said in calling for an external task force to help it deal with complaints more quickly.
Blog
The lonely role of a COFA: sharing the burden of risk management
Compliance officers for finance and administration in law firms can often find themselves walking a solitary path. But what if we could create a collaborative culture of shared accountability?
Mind the (justice) gap: Why are RTAs going up but claims still down?
The gap between the number of road traffic accident injuries and the number of motor injury claims continues to widen, according to the latest government data.
Five key issues to consider when adopting an AI-based legal tech
As generative AI starts to play a bigger role in our working lives, there are some key issues that your law firm needs to consider when adopting an AI-based legal tech.
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