Consumer panel
Regulators “need to sustain” social welfare law training
The government, legal regulators and others need to come together to ensure that the next generation of lawyers have the chance to study social welfare law or face even more ‘advice deserts’.
Panel questions future of underperforming regulator
The position of the smaller legal regulators has been thrust into the spotlight, with the chair of the Legal Services Consumer Panel suggesting that one may be at risk of losing its right to regulate.
Consumer panel attacks BSB over price transparency
Access to justice includes information about lawyers’ fees, the Legal Services Consumer Panel has told the Bar Standards Board. It also called for more focus on barristers’ communication skills.
LSB told to share responsibility after SRA Handbook decision
The Legal Services Board has been told by its own consumer panel that it has to share the responsibility for ensuring that consumers do not suffer at the hands of solicitors working for unregulated firms.
LSB: Regulators making “good progress” on publishing prices
The frontline regulators are making “very good progress” in improving price transparency, the Legal Services Board has said – but its consumer panel was far less impressed.
Conveyancing clients “not as satisfied as surveys suggest”
A member of the Legal Services Consumer Panel has questioned the findings from its own research that showed consumer satisfaction with conveyancing is high.
Panel blasts ICAEW’s approach to probate prices
The Legal Services Consumer Panel has strongly criticised the “insufficient” plans of the second largest probate regulator to introduce new requirements on publishing prices.
Consumer panel will tell government “uncomfortable truths” over legal aid
The Legal Services Consumer Panel is ready to tell the government some “uncomfortable truths” about legal aid, its new chair has said. Legal aid was a “priority” for her tenure.
Exclusive: “Competition in law is fierce but not working for consumers”
The fact that there is a lot of competition in the legal market does not mean it is working well for consumers, the chair of the Legal Services Consumers Panel has said.
Consumer satisfaction with lawyers reaches new high
Consumers are happier with the service they receive from lawyers than any other time this decade, according to new research.
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The AI revolution: practice excellence is about to reach a new level
The crux of all conversations with law firms has been: “how can generative AI support greater practice and client service without compromising security?”
TikTok or TikNot: Is social media working for you?
The average law firm spends around a quarter of its marketing budget on social media but sees little in return, our research found.
Tomorrow’s legal landscape: helping firms prepare for change
Law firms must constantly question the status quo and be willing to adapt. Take nothing for granted. Never say ‘we’ve always done it this way’; never say ‘we’re lawyers and we’re different’.
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