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Here’s the opportunity – embrace the transparency agenda, show that you are worth the money. Show that you understand your clients. They want to know what their experience is going to be.

In this guest post, Paul Hajek, managing director of Gloucestershire firm Clutton Cox Conveyancing, talks about his journey from being an SRA-regulated sole practitioner to a CLC-regulated ABS.

Moving customer reviews of your firm onto a public platform can be a terrifying experience. What if everyone posts a terrible review? If that’s the case, then you don’t have a functioning business anyway.

One of the best pieces of advice we got before we embarked on the KTP was to invest time in choosing the right expert to lead the project. They need to be able to make the shift from academia to business.

Personalising an email quote and ensuring your first contact with the customer is decisive and positive is very important in converting enquiries. Similarly, refusing to give a verbal quote can make your firm seem unprofessional.

Our view is that transparency will help our clients to win in competitive situations. Published pricing helps to qualify customers before you commit time and resources to consultations and a sales process.

Do you send out an email to people who have rung for a residential conveyancing quote? What proportion of them convert into business? There is a massive general problem, which is having a seriously detrimental effect on conversion rate results for many firms.

The ethical conundrums of lawtech are many, sprouting mostly from its complexity. One of the central tenants of justice has always been that the way in which it is arrived at must be transparent. This can be difficult with lawtech.

Change is coming, in many ways. What firms should know is that the UK property industry is on the brink of a technological revolution. This is across all aspects of property, from online only estate agents, to how forms are completed, to virtual tours of properties.

Having been team leader, department head, division head and managing partner, I understand well the frustration (and anger) that managing partners and CEOs voice to me: “We’ve asked them a dozen times, but still they aren’t doing what we need!”