Blog
Service with a smile? Why customer service should be a top priority for law firms
Clients may not be able to assess the quality of your legal work, but they can judge the service they receive and, as is now clear, are increasingly happy to write about it online.
How can law firms adapt to post-pandemic working?
As law firms emerge from the pandemic, they face the challenges of coping with its aftermath while settling on new ways of working in the long-term.
The hot graphic design trends in the legal sector
As we recover from an unprecedented 19 months within our sector, marketing teams and clerks’ rooms are keener than ever to try out something new in the promotion of their businesses.
What challenges will the Bar face in the next five years?
As we look towards the end of 2021 and at how the Bar has adapted to the harsh realities of the pandemic, the question beckons as to what the future holds.
The rise of cyber-criminal threat for law firms since Covid-19
The global coronavirus pandemic, and the rise in people working from home, has unfortunately provoked a growth in cyber-crime. The UK government estimates that the cost of cyber-crime is £27bn per annum.
How to ensure your ATE cover is adequate security for costs
When does an after-the-event insurance policy provide adequate security for a defendant’s costs? The short answer is that it very much depends on the wording of the particular policy.
Hybrid working – A rise or fall in future claims?
Official figures showed that, between 2012 and 2017, employees who mainly worked from home were less than half as likely to be promoted than all other workers.
How could instant messaging transform your law firm?
The vast majority of law firms have no instant messaging capability. In what other sector is that the case? Most stick to traditional communications channels. In 2021 there’s no good reason for that.
From cost saving to revenue making – post-pandemic commercial success
Commercial success is the driving force for ambitious law firms and it should come as no surprise that many have a renewed determination to re-evaluate their businesses in the wake of Covid-19.
Success in-house – what people don’t tell you about how to get there
TV dramas have made many people think that the legal profession consists of heroes (or villains) in high-flying firms or public prosecution. In reality, nearly a quarter of solicitors work in-house.