There’s a lot of talk about artificial intelligence in the claims management industry. Will it revolutionise the sector, or is it simply a tool to make processes a little easier?

AI offers a powerful opportunity to optimise legal work, reduce administrative burdens and improve efficiency. But concerns about taking lawyers’ jobs is a barrier to adoption.

Measured client benefit is the ultimate test of any innovative decision, and projects supported by our LPM team are proven to show increased efficiency and client satisfaction.

Identifying and supporting clients who are vulnerable or in vulnerable circumstances is exceptionally important and for some time been a clear focus of the FCA and SRA.

For family mediation week in January, the Family Mediation Council suggested making a pledge. Mine was to the FMC itself: to make the accreditation process more straightforward.