From the referral fee frying pan into the advertising fire
We kind of all knew it anyway, but just how much money a large insurance company like the Direct Line Group makes from referral fees still took my breath away. As we reported earlier this week, the group received £110m from solicitors in the three and a half years since January 2009. Call it £30m a year and extrapolate (the group’s market share is 19% of motor and 18% of home insurance) and you are looking at around £150m a year going from the pockets of solicitors to insurance companies for the privilege of receiving cases. And that’s before the £100m or so insurers make every year from credit hire referral fees.
No place left to hide
The introduction of the new SRA Handbook on 6 October 2011, and the creation of compliance officers, was the first tangible wave of a further tightening of audit and control procedures among law firms. The regime seeks to create a framework for solicitors to adopt risk management and control processes that should, frankly, already be well established for the majority. It’s pleasing no doubt that the vast majority therefore complied and registered nominated solicitors and finance directors to pick up the compliance officer chalice. Yet, a staggering 800 had not registered on expiry of the deadline – do these really believe that the regime will not flex its muscles and that by ignoring this, they will remain hidden?
Terrified by threat? Don’t be
We all know the headlines: small firms under pressure; reforms beginning to bite; professional indemnity insurance becoming more uncertain; takeovers and mergers on the cards as consolidation sees big firms getting bigger, smaller firms getting knocked out. Then there’s conveyancing and other commoditised services being bundled and provided by big players, which is threatening smaller firms; or the likely polarisation of services in the changing market, with law firms focused on specialisation to get economies of scale. So you know exactly what I’m talking about. And you know where you are – in the UK in the year 2000…
Money for nothing?
The Legal Services Board’s call last week for an “open debate” on the cost of regulation will not have gone down a storm at Chancery Lane, I’d wager. The part of the practising fees most under threat from such a conversation is surely the 24% that goes to the Law Society for work that is essentially representative in nature but seen as being sufficiently in the public interest for solicitors to fund via compulsory levy. For now, anyway.
How to win friends and influence people – aka The loneliness of the COLP
It’s often said that life’s not a popularity contest – which is probably just as well if you’re the compliance officer for legal practice (COLP) for your firm. As a lawyer, the best that can be said about your popularity rating with the general public is that it’s not as bad as estate agents or tax inspectors. The COLP role comes with the added distinction of being unpopular within your peer group. But your main crime against popularity is yet to come—from January 2013 you have to become head monitor and supergrass for your firm.